Privacy

Updated 1 October 2026

NOW Communications Asia uses your information to respond to your enquiry and manage our relationship with you. For privacy questions, requests or objections, email answers@nowcomms.asia with “Privacy” in the subject. Wilson is responsible for enquiry follow-up and will route privacy requests to the appropriate person.

Your enquiry

We collect the name, organisation, email address and project details you submit, including your selected market, timing, audience scale and challenge. Phone and budget information are optional. Please avoid including sensitive personal information or confidential information about other people.

The live enquiry form sends these details securely to Formspree, our form-processing provider, for onward delivery to NOW’s enquiry inbox at answers@nowcomms.asia. Authorised NOW team members use them to answer you, discuss suitable services and manage any resulting project. Our business email is provided through Microsoft 365. Technical records may also be processed by our hosting and form providers for delivery, security and spam prevention.

We may retain a limited record of how you reached the enquiry form, such as the referring case study or campaign label. We do not send your name, email address, phone number or project brief to website analytics.

After the enquiry

Once the enquiry is complete, we retain contact details and relevant relationship notes only where they are still needed for appropriate one-to-one business follow-up. This is separate from newsletter subscription. Tell us at answers@nowcomms.asia if you do not want further contact.

We do not keep a full enquiry indefinitely simply because you might contact us again. Records are reviewed and deleted or anonymised when no longer needed for the enquiry, a relevant business relationship or legal requirements. Where an enquiry becomes a project, the records needed to manage that project and meet accounting or legal obligations may be retained for those purposes. A minimal record of an unsubscribe or objection may be kept so that we continue to respect it.

Newsletters are your choice

The newsletter option is separate, optional and unticked. Sending an enquiry, receiving our reply or declining analytics does not subscribe you. If you opt in, we record that choice with your enquiry for our account team to review through our contact-database process. Newsletter additions are managed separately through our CRM or account team, with permission and unsubscribe checks before activation. A new enquiry or contact record does not override an earlier unsubscribe.

Our newsletters are managed through Campaign Monitor / CreateSend. We may ask you to confirm your email address before activating a subscription. Every newsletter includes an unsubscribe link, and you can also withdraw your newsletter permission by emailing answers@nowcomms.asia. Unsubscribing does not stop necessary replies about an active enquiry or project.

Website measurement and films

With your permission, Google Analytics measures website visits, page groups, selected navigation actions and enquiries accepted by the form service. This helps us improve the website; an accepted enquiry is not evidence of a sale. Google processes technical information such as browser/device information and approximate location. We do not enable advertising personalisation or send form contents to Google.

Optional website analytics does not load until you accept. You can decline without losing access to the website or enquiry form, and change your choice using Cookie settings in the footer. See our cookie notice for storage and controls.

YouTube and Vimeo players load when you choose to watch a film. Those providers apply their own privacy terms and may process usage data. Locally hosted films do not load a third-party player. The separately linked Make it land game stores progress and preferences in your browser and has its own optional analytics controls; accepting website analytics does not opt you into game analytics or newsletters.

Providers and your choices

Our service providers process information on our behalf or under their own applicable privacy terms. Processing may take place outside your country; Formspree operates infrastructure in the United States. We limit access to information to people and providers who need it for the purposes described here.

You can contact answers@nowcomms.asia to ask about your information, request access or correction, withdraw consent, object to further marketing or request deletion where applicable. We may need to verify your identity. Some information may need to be retained to meet legal obligations or resolve an active matter; we will explain any relevant limitation.

Provider information: Formspree privacy, Microsoft privacy, Google privacy and Campaign Monitor policies.